Refund Policy

🔄 Refund Policy

Our Commitment

Your satisfaction is our priority. If you are not completely satisfied with your order, we are here to help.

✅ Refund Conditions

You can request a refund in the following cases:

  • Your package has not arrived within 45 days of ordering
  • The product received is defective or damaged
  • The product received does not match your order

💳 Refund Procedure

  1. Contact us at sebd2j.2@gmail.com with your order number
  2. Describe the problem and attach photos if necessary
  3. Our team will respond within 24 to 48 hours
  4. The refund will be issued to your original payment method within 5 to 10 business days

❌ What is Non-Refundable

  • Products returned without prior agreement from us
  • Products used or damaged by the customer
  • Requests made after the 45-day period (except in exceptional cases)

🔁 Product Exchange

If you prefer an exchange rather than a refund, we will do our best to satisfy you. Contact us and we will review your request.

❓ Refund FAQ

How long will it take to receive my refund?
Once approved, the refund will appear in your account within 5 to 10 business days, depending on your bank.

Do I need to send the product back?
In most cases, no. We will simply ask for photos of the product received.

My refund was approved but I haven't received it?
Check with your bank. If the problem persists after 10 days, contact us.

Last updated: April 2026 — sebd2j.2@gmail.com