🚚 Shipping Policy

Delivery Times

We work with carefully selected suppliers to offer you quality tech beauty products at the best prices. In return, delivery times are a little longer than local delivery.

⚠️ These times are estimates and may vary during peak periods (holidays, sales, etc.) or exceptional events (customs, weather conditions).

📦 Order Tracking

Each order is shipped with a tracking number which will be sent to you by email upon shipment. You can track your package in real-time via our tracking link.

📬 If you do not receive your tracking email within 5 business days of your order, please check your spam folder or contact us.

✅ Our Quality Commitment

• Tracking included on all orders
• Full refund guaranteed if your package is not received within 45 days of your order
• Responsive customer service for any questions or claims

💶 Shipping Fees

• Standard delivery : free from [amount] €
• Express delivery : available depending on destination (price shown at checkout)

🔄 Refund & Delivery Guarantee

If your order has not arrived 45 days after the order date, we offer you the choice of:

• A full refund to your original payment method
• A free reshipment of your order

For any request, contact us at sebd2j.2@gmail.com indicating your order number.

❓ Shipping FAQ

Why are the delivery times 15 to 25 days?
Our products are shipped from warehouses located in Asia or Eastern Europe, which allows us to offer competitive prices. We prioritize transparency over making false promises.

My tracking isn't updating, is that normal?
Yes, there can be a delay of 3 to 7 days before the first tracking update. If after 10 days there is still no update, please contact us.

Can I change my address after ordering?
Contact us within 24 hours of your order at sebd2.2j@gmail.com. After this period, the order is already being processed and we can no longer change the address.

My order is marked "delivered" but I haven't received it?
First, check with your neighbors or building manager. If the package cannot be found, contact us within 7 days and we will open an investigation.

Can I order multiple products in one order?
Yes! Please note, however, that depending on the products, they may be shipped in separate packages with different tracking numbers.

Last updated: April 2026
For any questions: sebd2.2j@gmail.com — Response within 24-48h